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Deactivate or Activate a Wallet
Griffin Status for your landlords
How to correct a landlord that has been declined
What is NRL tax and how to pay NRL tax to the HMRC?
How to Reimburse NRL tax held to a landlord?
Add multiple landlords to a wallet
Change the ownership percentage
Add a landlord to an empty wallet
May 2024 - Landlord and Attestation Type
Download a bulk wallet statement
Deactivate or Activate a property
Edit or cancel a tenant refund
Download a tenant debt statement
Send bank details to a tenant manually
Deactivate or Activate a Tenant
Deactivate or Activate a Supplier