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LettsPay: The Basics


What is LettsPay

The 6 LettsPay entities

How does it work?

LettsPay Video playlists

Setting up your account


User management

Two factor authentication

Setting up overseas payments

Password reset

Wallets


Create a wallet

Edit a wallet

Wallet tabs explained

Deactivate or Activate a Wallet

Landlord Griffin Status


Griffin Status for your landlords

How to correct a landlord that has been declined

NRL Payments

What is NRL tax and how to pay NRL tax to the HMRC?

How to Reimburse NRL tax held to a landlord?

NRL Statements

Capital Expense payments

Landlord


View a landlord page

Edit a landlord

Add multiple landlords to a wallet

Change the ownership percentage

Add a landlord to an empty wallet

Download a landlord statement

May 2024 - Landlord and Attestation Type

Download a bulk wallet statement

Rent Guarantee

Properties


Create a property

View a property page

Edit a property

Deactivate or Activate a property

Tenants


Create a tenant

View a tenant page

Edit a tenant

Edit or cancel a tenant refund

Download a tenant debt statement

Send bank details to a tenant manually

Tenants payment journey

Create a tenant refund

Create an agent payment

Deactivate or Activate a Tenant

Suppliers


Create a supplier

Edit a supplier

Create a supplier credit note

Deactivate or Activate a Supplier

Requests


Create a request

Edit a request

Cancel a request

Resend Requests

Release Notes


LettsPay Safe

Scenarios