Requests can only be cancelled if they are still fully outstanding, in other words if they do not have payments assigned.
If a request is fully or partially paid, it cannot be cancelled, unless the payment assigned to that request is unassigned first. For more information about unmatching payments, please click here.
When a request is cancelled, this actions cannot be reversed.
Requests can be cancelled in three different ways:
- From the requests page
- Click requests on the side menu
- In the search field, enter the reference or the name of the payer for the request you wish to edit and click search (or press enter on your keyboard)
- Find the relevant request
- Click the actions button on the right hand side of the relevant request
- Now click cancel
- From the wallet page
- Click wallets on the side menu
- Find the relevant wallet
- Click actions
- Select view from the dropdown
- Click the requests tab
- Find the request you wish to edit
- Click the actions button on the right hand side of the relevant request
- Now click cancel
- From the tenant page
- Click tenants on the side menu
- Find the relevant tenant
- Click actions
- Select view from the dropdown
- Click the requests tab
- Find the request you wish to edit
- Click the actions button on the right hand side of the relevant request
- Now click cancel