In this article we show you the payment journey from a tenant’s point of view.
When you create a payment request in LettsPay, the tenant receives an email and a text message with a link that gives them access to the payment portal.
When the tenant clicks the link highlighted in the above screenshot, they are redirected to our payment portal.
The first page of the portal shows the tenant a list of all their outstanding payment requests, their payment reference (Customer reference) and it includes a link (pay by bank) to access the main payment page with the wallet details (screenshot below).
The emails and the payment portal are white labelled to your business.
The tenant should then click pay by bank to access the main payment page. (screenshot below)
Here, the tenant has 2 options to make payments:
The tenant can select their bank from the dropdown menu just under the payment amount.
If the tenant’s bank is not part of the open banking network, it will not appear.
Once their bank is selected, a continue button appears. The tenant clicks the button and is redirected to their online banking login page.