Held charges can be created only if your landlord wallet has a balance amount large enough to cover the charge.
Held charges can be particularly useful in case you wish to hold funds to pay a supplier charge in the future.
For example, if your landlord wallet balance is £1000 and the landlord agreed for some works to be carried out at the cost of £500, you can create a held charge for the £500, whilst paying the remaining balance out to your landlord.
Both agent and supplier charges can be placed on hold.
Please find the instructions for how to add an agent or supplier charge here.
The only additional thing to do when holding charges, is just a tick box, which is located just under the wallet balance field as you are adding the charge (please see screenshot below):
Please note that also existing charges can be placed on hold, thus already created charges that are not currently on hold can be placed on hold.
LettsPay creates a payout for an amount equal to the charge placed on hold. Then, the payout is also placed on hold, meaning it will not be displayed alongside the awaiting approval payouts.
To make a payment for a held charge, you should release the held payout and make it available for approval.
You can do so in two different ways:
From the wallet page
Click wallets on the side menu
Find the relevant wallet
Click actions
Select view
Click the held charges tab
Find the relevant held charge and simply tick the release box on the right hand side
Click the release button on the left hand side
Finally, click payouts on the side menu and the payment for the held charge will be ready for you to approve
From the payouts page
Click payouts on the side menu
Select the held tab on the right hand side
Tick the release box and then click the release button on the left hand side
You will then be automatically redirected to the awaiting approval tab of the payouts page where the charge payment will be ready for you to approve