For the users who can authorise payouts, they need to have an additional step in order to set up their account ready for payouts.
Firstly, Download an Authorisation app to your smart device:
There are several apps that can be downloaded. We recommend the following:
For Android or IOS (Apple)
Google Authenticator
https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en
Microsoft Authenticator
https://play.google.com/store/apps/details?id=com.azure.authenticator
For Windows or Mac
Authy Desktop